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MWC repair request

Hi, I have bought a new MWC watch only to find that it has a faulty gtls tube at the 12 o'clock position. I've spoken to MWC who have sent me a link to the forum and have asked me to open up a repair request... how do I go about doing this? 


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They should have sent this link but all manufacturers use the same point to access the service system and I have attached an image of where you file a ticket but this is not really a forum question.

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